Shipping and Returns

As soon as we have finished your order, we will get it boxed up and dispatched.

SHIPPING

All items will be sent by Royal Mail.

Uk orders will be sent 1st Class Recorded £4.75

European orders will be sent International tracked delivery £12.50

Rest of the world orders will be sent International tracked delivery. £12.95 (Not US & Canada)

We will have a tracking number for your order, we can give you this should you request it.

If you would like the added security of having a Signed for option, then please contact us and we can arrange this. There will be an additional charge for this

Please note for all European and rest of world orders we cannot be held responsible for your order once it has left us and we will be able to give you the tracking number should you need to track it.

We hope you and your dog will love your Leading The Way item but if for any reason you don’t please see below.

RETURNS

You as a consumer are well within your rights to cancel your order within 14 days of making it.

We will be more than happy to offer a full refund with 14 days on all items other than bespoke and personalised ones.

Items must be returned to us before any refund or exchange can be made and they must be in the original packaging and show no signs of damage or wear.

All postage costs including return postage will be covered by the customer unless the item is at fault be it through workmanship, materials or the wrong order has been sent.

This does not include items being the wrong size due to an error when ordering.

Please send back to us via a recorded service as we won’t be held responsible for not receiving the items back.

For any items that are exchanged the postage will be covered by the customer unless the item was at fault and we will cover the return postage.